Frequently Asked Questions
We've put together some of the most commonly asked questions about the Manchester Pass, from purchasing the pass through to activation and redemption.
About the Manchester Pass
Q: How does the Manchester Pass work?
Buy your pass, receive the email receipt which will include your QR and booking code and pre-book attractions where necessary. When you’re in Manchester, just turn up at the attraction and present your QR code and explore at length.
Q: What are the main benefits of the Manchester Pass?
The Manchester Pass gives you free entry into 12+ of the best paid tourist attractions in Manchester, along with a range of great offers and discounts at over 20 restaurants, shops and entertainment options around the city.
Q: Where can I use the Manchester Pass?
There are over 12+ top paid attractions included on the Manchester Pass, as well as free transport with a number of selected providers and discounts at numerous retail centres, restaurants and entertainment venues. For a full list of all attractions and venues please click here.
Q: What attractions are included on the Manchester Pass?
For a full list of all attractions and venues please click here.
Q: Are there any discounts on the Manchester Pass for students, large groups or senior citizens aged 65 and over?
Not at this time. The Manchester Pass has been specifically designed to help visitors save both money and time through the use of the product for all audiences.
Q: Does the Manchester Pass include transport?
Yes! The Manchester Pass includes travel on the Metrolink tram service (named the Metrolink) across Greater Manchester, as well as the direct train lines between Manchester Airport – Manchester Piccadilly and Stockport – Manchester Piccadilly.
Q: Does the Manchester Pass include Airport Transfer services?
The Manchester Pass includes return train travel services from Manchester Airport to Manchester Piccadilly for each pass holder. You are also entitled to use the Metrolink line, in order to access other areas of Manchester from Manchester Airport.
Q: Is the Manchester Pass valid for 24-hours or for one day?
The Manchester Pass is valid for one, two or three calendar days. This means, for example, if you purchase a three day pass and activate your pass on the 1st January, then your pass would be valid for the 1st, 2nd and 3rd January. Your pass would expire at 23:59 on the 3rd January.
Q: Are the two and three day passes for consecutive days?
Yes, all Manchester Passes are to be used on consecutive calendar days. For example, if you have a three-day Manchester Pass and start using it on a Wednesday, it will be valid for that day, Thursday and Friday.
Q: Is the Manchester Pass a fast track pass?
The Manchester Pass is not a fast track pass.
Buying the Manchester Pass
Q: How much does a Manchester Pass cost?
An adult Manchester Pass is available in one, two or three day passes and are priced at £45, £65 or £85 respectively. A child Manchester Pass is available in one, two or three day passes and are priced at £30, £50 or £70 respectively.
Q: Can I buy the Manchester Pass when I’m already in Manchester?
Yes, you can. Some of our attractions sell the Manchester Pass, as well as some vendors across the city, including the tourist information centre located in St Peters Square. We would advise to buy your pass in advance, so you have plenty of time to pre-book your visit at some attractions.
Q: Are there any benefits to buying the Manchester Pass now?
Yes, if you purchase your Manchester Pass now then you will receive your unique code which will allow you to start pre-booking into some attractions giving you more time to plan your visit to Manchester.
Using the Manchester Pass
Q: How do I use my Manchester Pass at the attractions and museums?
Simply arrive at your attraction or venue and present your Manchester Pass QR code at the entrance. This will allow you free admission. Remember to pre-book at attractions that require you to do so, as you may be refused entry even if you have the Manchester Pass.
Q: How do I use my Manchester Pass at restaurants, bars and retail venues?
Simply present your Manchester Pass QR code to the venue in order to claim your exclusive discount, experience or offer.
Q: When will my Manchester Pass be activated?
The Manchester Pass is activated from the first attraction you visit.
Q: How is the period of validity for the Manchester Card calculated?
The Manchester Pass durations are valid in consecutive calendar days, so we advise that you activate your visitor pass at the first attraction in the morning to make the most out of your visitor pass.
Important to note: If you start using your Manchester Pass in the evening or late in the day that will count as your first day or the only day depending on which pass you purchase.
Q: Do I need to book specific time slots when planning trips to attractions or museums?
Some attractions, museums or entertainment venues will require you to pre-book a time for your visit in advance as to avoid queues, delays or rejection. Find out more on the individual attraction pages, to see which attractions you wish to visit and avoid disappointment.
Q: Can I visit the same attraction more than once with the Manchester Pass?
The Manchester Pass can be used once per attraction. However, we encourage you to return to visit free entry museums or galleries that are included on the pass.
Q: Are the attractions accessible all year round?
Many attractions included on the Manchester Pass are open all year round with slight closures during Christmas periods or around public/bank holidays. We always advise to check the opening times and hours of each individual attraction when planning your to visit to Manchester. You can find all opening times and pre-booking details on our attractions page.
Q: Do children travel free on Manchester Public Transport?
Children under the age of five travel free accompanied by an adult on Manchester’s Metrolink and train Services.
Q: Is there access available for disabled visitors at all attractions, museums, restaurants and tours/cruises?
The majority of museums, attractions and restaurants included on the Manchester Pass are accessible to people with disabilities. For more information, please visit our attractions page and attractions’ websites to contact them directly where necessary.
Help with your Manchester Pass
Q: I wish to cancel my order. Can I get a refund?
Plans change – we are happy to refund pass purchase should you find yourself no longer able to visit. Please note, should the date of your trip change, passes can be used at any time.
Q: I haven’t received my Manchester Pass. What should I do?
Sometimes mail gets delivered to junk folders so we advise you to check these first. If you still can not find your Manchester Pass then please email us.
Q: I’ve lost my Manchester Pass email and QR code. What should I do?
Do not fear! If you lose your Manchester Pass then contact us via email and we will have it re-sent to you.
Q: What should I do if my Manchester Pass doesn’t work upon arrival to an attraction?
If for whatever reason your Manchester Pass does not work upon arrival to an attraction then contact us via email, providing your proof of purchase and booking information and we will work to resolve the issue.
Q: How do I contact the Manchester Pass?
If for any reason you have an issue not set out in the FAQ’s provided, then please contact us directly via our email or fill out a contact form and we’ll get back to you as soon as possible.
Q: My question is not included in this FAQ. Who should I contact for more information?
If you have a question that has not been mentioned above, then please feel free to contact us via email or fill out a contact form and we’ll get back to you as soon as possible.