We've put together some of the most commonly asked questions about the Visit Manchester Pass, from purchasing the pass through to activation and redemption.
About the Visit Manchester Pass
Q: How does the Visit Manchester Pass work?
Choose and buy your pass. You’ll then receive an email receipt which will include your link to the pass app where you will be able to pre-book attractions where necessary.
When you’re in Manchester, just turn up at the attraction and present your QR code or tickets in the app, and explore at length!
Q: What are the main benefits of the Visit Manchester Pass?
The Visit Manchester Pass gives you free entry into the best paid tourist attractions in Manchester, along with a range of great offers and discounts at over 20 restaurants, shops and entertainment options around the city.
Q: Where can I use the Visit Manchester Pass?
There are a range of top paid attractions included in the Visit Manchester Pass, as well as discounts at numerous retail centres, restaurants and entertainment venues. For a full list of all attractions and venues please click here.
Q: What attractions are included in the Visit Manchester Pass?
For a full list of all attractions and venues please click here.
Q: Are there any discounts on the Visit Manchester Pass for students, large groups or senior citizens aged 65 and over?
Not at this time. The Manchester Pass has been specifically designed to help visitors save both money and time through the use of the product for all audiences.
Q: Does the Visit Manchester Pass include transport?
No, the Visit Manchester Pass does not include transport yet.
We are working with our transport partners to deliver this in the New Year.
There is a free shuttle bus available across the city, read more here: Getting Around – Visit Manchester.
Q: Is the Visit Manchester Pass valid for 24-hours or for one day?
The Visit Manchester Pass is valid for one, two or three calendar days. This means, for example, if you purchase a three day pass and activate your pass on the 1st January, then your pass would be valid for the 1st, 2nd and 3rd January. Your pass would expire at 23:59 on the 3rd January.
Q: Are the two and three day passes for consecutive days?
Yes, all Visit Manchester Passes are to be used on consecutive calendar days. For example, if you have a three-day Manchester Pass and start using it on a Wednesday, it will be valid for that day, Thursday and Friday.
Q: Is the Visit Manchester Pass a fast track pass?
The Visit Manchester Pass is not a fast track pass.
Buying the Visit Manchester Pass
Q: How much does a Visit Manchester Pass cost?
An adult Manchester Pass is available in one, two or three day passes and are priced at £79, £99 or £119 respectively. A child Visit Manchester Pass is available in one, two or three day passes and are priced at £60, £75 or £90 respectively.
Q: Can I buy the Visit Manchester Pass when I’m already in Manchester?
Yes, you can. Some of our attractions sell the Visit Manchester Pass, as well as some vendors across the city, including the tourist information centre located in St Peters Square. We would advise to buy your pass in advance, so you have plenty of time to pre-book your visit at some attractions.
Q: Are there any benefits to buying the Visit Manchester Pass now?
Yes, if you purchase your Visit Manchester Pass now then you will receive your booking link which will allow you to start pre-booking into some attractions giving you more time to plan your visit to Manchester.
Q: How do you define a Child Pass?
Child passes are suitable for children aged 3 – 14 years inclusive.
Please note some of the attractions included have free entry for children under 14 years, and most are free to children under 5.
We recommend that you check individual attraction entry prices before purchasing a child pass to make sure it is right for you.
Using the Visit Manchester Pass
Q: How do I Use the Booking App?
The Visit Manchester Pass comes with access to a booking app to enable you to easily pre-book your attractions where required.
To access the app follow the link provided in your sales email. Here you will be able to view your pass QR code, activate your pass and see which attractions require pre-booking.
In the app you will find all the attractions included with the pass grouped by booking requirements:
Attractions: Pre-Book
Choose your date and time slots in the app to book your visit. The tickets are downloaded to ‘My Wallet’ within the app. Present the tickets generated when you arrive at the attraction.
Attractions: Walk-Up
For these attractions no booking is required – simply present your pass QR code when you arrive at the attraction.
Discounts
View the exclusive discounts available to pass holders. You will need to present your pass QR code to redeem the discounts.
Q: How do I use my Visit Manchester Pass at the attractions and museums?
Make sure you check the booking app before travelling to see which attractions require pre-booking and for instructions on how to book, and book your tickets in the app if required.
Then, when you arrive at each attraction, simply present your tickets or the Visit Manchester Pass QR code at the entrance. This will allow you free admission.
Q: How do I use my Visit Manchester Pass at restaurants, bars and retail venues?
Make sure you check the booking app before travelling to see which venues require pre-booking and for instructions on how to book if needed.
Then, simply present your Visit Manchester Pass QR code at the venue in order to claim your exclusive discount, experience or offer.
Q: When will my Visit Manchester Pass be activated?
The Visit Manchester Pass needs to be activated from your pass app.
To access your pass, follow the link in the sales confirmation email you receive. If you have purchased more than one pass, they will all be accessible via the same link. Here you will be able to select the date that you would like to start using your pass and activate it.
You will need to activate your pass before you can use it.
Passes can be activated at any time during the period of 12 months starting from the date of purchase.
Q: How is the period of validity for the Visit Manchester Pass calculated?
The Visit Manchester Pass durations are valid in consecutive calendar days, so we advise that you visit your first attraction in the morning to make the most out of your visitor pass.
Important to note: If you start using your Visit Manchester Pass in the evening or late in the day that will count as your first day or the only day depending on which pass you purchase.
Q: Do I need to book specific time slots when planning trips to attractions or museums?
Some attractions, museums or entertainment venues will require you to pre-book a time for your visit in advance as to avoid queues, delays or rejection.
Information and instructions on how to book are provided in the pass booking app and on the individual attraction pages on the website.
We recommend checking the attractions you wish to visit before you travel to avoid disappointment.
Q: Can I visit the same attraction more than once with the Visit Manchester Pass?
The Visit Manchester Pass can be used once per attraction. However, we encourage you to return to visit free entry museums or galleries that are included on the pass.
Q: Are the attractions accessible all year round?
Many attractions included on the Visit Manchester Pass are open all year round with slight closures during Christmas periods or around public/bank holidays. We always advise to check the opening times and hours of each individual attraction when planning your to visit to Manchester. You can find all opening times and pre-booking details on our attractions page.
Q: Is there access available for disabled visitors at all attractions, museums, restaurants and tours/cruises?
The majority of museums, attractions and restaurants included on the Visit Manchester Pass are accessible to people with disabilities. For more information, please visit our attractions page and attractions’ websites to contact them directly where necessary.
Help with your Visit Manchester Pass
Q: I wish to cancel my order. Can I get a refund?
Plans change – we are happy to refund pass purchase should you find yourself no longer able to visit. Please note, should the date of your trip change, passes can be used at any time.
Q: I haven’t received my Visit Manchester Pass. What should I do?
Sometimes mail gets delivered to junk folders so we advise you to check these first. If you still can not find your Visit Manchester Pass then please contact us.
Q: I’ve lost my Visit Manchester Pass email. What should I do?
Do not fear! If you lose your Visit Manchester Pass then contact us and we will have it re-sent to you.
Q: What should I do if my Visit Manchester Pass doesn’t work upon arrival to an attraction?
If for whatever reason your Visit Manchester Pass does not work upon arrival to an attraction then contact us, providing your proof of purchase and booking information and we will work to resolve the issue.
Q: How do I contact the Visit Manchester Pass?
If for any reason you have an issue not set out in the FAQs provided, then please contact us directly via our email or fill out a contact form and we’ll get back to you as soon as possible.
Q: My question is not included in this FAQ. Who should I contact for more information?
If you have a question that has not been mentioned above, then please feel free to contact us via email or fill out a contact form and we’ll get back to you as soon as possible.
